Cant log into my account - advice needed

Make sure youre using the right email address

Yo, I ran into this same issue a while back. Couldn't log in no matter what I tried. Basically, my password wasn't being recognized, even though I was 100% sure I was typing it right. The login page just kept kicking me back to the same screen with no error other than "invalid credentials." Honestly, I tried the reset link a few times—it said it sent an email, but nothing showed up in my inbox or spam folder. Super frustrating.

So here's what I did before I finally got it sorted. First off, I double-checked caps lock wasn't on and I wasn't accidentally adding spaces. Then I cleared my browser cache and cookies, even tried a different browser and incognito mode. No dice. After that, I checked my spam folder for the reset link, and made sure the email address I was using matched the one I registered with. Then I waited about an hour before trying the reset again—sometimes there's a cooldown or the system gets overloaded, you know? Still no luck, so I tried requesting the reset from my phone instead of my laptop. That didn't help either.

At that point I reached out to support—honestly, that's what you need to do if the reset still isn't working. The fix on their end was they had to manually verify my identity. I had to answer some security questions and provide the original email address I used to sign up. Then they force-reset my password from their side. After that, I was able to log in with the temporary password they gave me and set a new one.

As for prevention advice—save your account details in a password manager so you don't have to rely on memory. Make sure the email you use is one you actually check regularly. If you have 2FA enabled, keep your backup codes somewhere safe. And honestly, if a reset doesn't work after a few tries, don't keep hammering the button—just contact support directly. Hope this helps, man.