Customer service response time?

Yeah, I saw your question about the response time and wanted to chime in with my own experience since I just went through a full order with them. Honestly, the whole weekend thing is real – I placed my order on a Friday evening and got the automated confirmation right away, but then nothing over Saturday and Sunday. I was a little nervous because I needed some questions answered before I moved forward, but I remembered reading that they pretty much take weekends off. I shot them another message Monday morning and heard back within a couple of hours, so the advice to "try again Monday" is spot on.

To give you a better idea since it looks like you're still deciding: my ordering timeline went like this. I placed the order on a Friday, like I said, and after that silent weekend I got a reply on Monday. They answered my questions about the turnaround time and shipping, and then the order was marked as shipped by Wednesday. It arrived in the US about a week later, so total time from order to door was maybe 12 days, which felt pretty standard for this kind of thing. Communication during the week was fast – usually within a few hours during business hours. Weekends? Just put it out of your mind and wait until Monday.

Packaging was stealthy enough for domestic shipping. Came in a plain unpadded bubble mailer with no obvious return address that would raise eyebrows. Inside was the ID wrapped in a piece of cardboard and then a thin layer of foam, so it didn't get bent. No extras or nonsense, just the goods. For the price I paid – which I won't quote exactly since YMMV – I'd say value for money is solid. The quality on the ID itself was good for a novelty, lamination was clean, raised text was decent, microprint was passable under a loupe. Not perfect, but at that price point I'm not complaining.

My pros and cons based on this experience: on the plus side, good communication during the work week – they actually read and answered my questions without copy-pasting. Turnaround time was reasonable once the order was in the queue. Packaging was low-key and got through without issues. For the cons, weekend silence is real – if you're on a tight schedule, don't expect any replies Saturday or Sunday. Also, I found their hours are a bit limited even on weekdays; if you message late at night, you won't hear back until the next morning. The product itself isn't top-shelf but it's solid for the price.

Long story short: if you're stuck waiting over the weekend, just chill out and hit them up Monday. They'll get back to you. Their service is decent for what it is, but you have to work around their schedule.

Usually 24-48 hours for me. Check your spam folder too

I always get responses within a day. Make sure you included your order number

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