Feature not working

Contact support if reset still doesnt work

Yeah, I ran into this same issue a while back when I was trying to reset my password on a new account. The “feature not working” turned out it was the reset email never showing up in my inbox. At first I thought the whole system was broken or I'd mistyped my email, but after double-checking everything it still wasn't there. That's when I remembered to check my spam folder — and sure enough, the reset link was sitting right there with a bunch of other junk.

So here's what I'd do: first, make absolutely sure you entered the right email address on the reset form. Then check your spam or junk folder, and if you're using Gmail, also look under the “Promotions” or “Social” tabs — sometimes these emails get sorted weirdly. While you're at it, search your email for the domain name of the site you're trying to reset on — it might be hiding in a different folder. If you find the email, mark it as “Not Spam” and then click the link. That should fix it right away.

If the email still isn't showing up after all that, I'd try requesting another reset. But this time, before you hit send, add the site’s support or noreply address to your contact list or whitelist. That way future emails (including the reset) should bypass your spam filter entirely. Also, if you have any custom email filters or forwarding rules, double-check those — they can accidentally trash or redirect automated emails without you even noticing.

To prevent this in the future: whenever you sign up for a new service or know you'll need a reset link, immediately whitelist that sender's domain in your email provider. It takes two seconds and saves you from the panic of thinking the feature is broken when really it's just your email playing hide and seek. I've been doing this for a couple of months and haven't had a single “missing email” issue since.