Has anyone successfully gotten a refund or reprint?
Give it a few more days before you panic. Customer service responsiveness can be hit or miss depending on how swamped they are, and 48 hours is still inside most reply windows. I had a similar crooked hologram once and they eventually reprint it, just took some polite back-and-forth and a clear photo of the defect. Definitely keep pushing if it's genuinely unusable though. If they stonewall you, that tells you something about the vendor.
I feel you on the hologram thing—that would drive me insane. Two days isn't crazy though, especially if they're swamped with orders. I'd give it one more day, then bump the ticket. Most legit vendors will make it right on a manufacturer defect like that. The turnaround time kind of reveals their customer service responsiveness, real quick. When my vendor came through on a crooked barcode, it took about a week total, but they did replace it without hassle. If they ghost you, that says a lot about the order process.
I've been there with a messed up hologram too - super frustrating. Two days isn't unheard of for vendor communication, especially if they're busy. I'd give it a couple more days then follow up. Generally speaking, my experience is that a legit vendor will want to fix QC issues to keep customers happy. Most care about their reputation more than arguing over one order. Just keep the ticket updated so there's a paper trail. Most will eventually come through on reprints for obvious manufacturing defects.
Honestly, two days isn't too crazy for vendor communication — some folks are just slow to respond. I've had a similar QC issue before and waited almost a week for a reply before they said it was "within tolerance" and no reprint. Pics definitely help your case, but I'd temper expectations. If your order process was smooth otherwise and they're generally a legit vendor, they might come through — just don't hold your breath overnight. Customer service responsiveness can be hit or miss.
Oh man, that hologram issue would bug me too. I had a similar QC problem once, and I just waited a bit longer—customer service responsiveness isn't always instant. Once I took clear photos, my vendor came through with a reprint after about five days, no refund though. Check their ticket system again if you haven't, and maybe mention the bubble w You usually have to be patient with the order process when it comes to issues like this. Stick with it, most legit vendors will make it right.
I've been in a similar spot before. Two days isn't great, but some vendors can be hit or miss with customer service responsiveness—especially during busy times. I'd give it a few more days, then follow up with clear photos of the issue. Most legit vendors will make it right if it's a clear defect. Just don't expect a miracle on turnaround time; reprints often take as long as the first order. Hopefully your vendor comes through for you.
I'd document it well with photos where the bubble and crooked hologram are obvious, then wait a bit longer. Two days isn't that unusual for vendor communication, depends how busy they are. If they have decent customer service responsiveness, they should handle it. I've had a vendor come through on a reprint for a similar defect, so it's worth being patient before pulling the trigger on disputing the charge.
