Payment not showing as received by vendor

Do not resend. Share the hash. Sending twice is how accidental double payments happen.

Network congestion is real during busy periods. Patience before escalating is always the right move.

Yeah, I've been there—sent the crypto and then sat there refreshing the vendor's page like a hawk, nothing showing up. First thing: don't panic, don't resend, and don't even think about opening a dispute yet. The transaction hash is your lifeline. That string is the only thing that proves you actually sent coins from your wallet, regardless of what the vendor's site shows.

You might see a "payment pending" or "unconfirmed" status hanging around way longer than usual, or even a "not received" message after you already saw the transaction go through on your wallet app. That's pretty common—it's not a scam, it's usually just a node sync lag or a mempool backlog on the vendor's side.

So here's what I'd do: first, grab that hash from your wallet history. Then head to a block explorer—blockchain.com for BTC, etherscan for ETH, solscan for SOL, whatever chain you used—and paste it in. Check the number of confirmations. For most vendors, 1–2 confirmations is enough for a small order, but some wait for 3–6. Also, double-check that the recipient address matches exactly what the vendor gave you—one character off and it's gone, no joke. If it's confirmed but the vendor still shows nothing, it's probably a webhook or API issue on their end.

For the fix, you'll want to reach out to the vendor's support with the full tx hash and a screenshot showing the confirmations—just make sure you don't include your personal wallet addresses in the screenshot, only the relevant parts. Most vendors, especially the bigger ones, have a "manual credit" function where they can force mark the order as paid if they can see the hash in their own node. Be patient though—support might take a few hours, especially on weekends.

And for prevention, always copy the tx hash before you close your wallet or navigate away from the payment page. Save it in a notes app or a dedicated spreadsheet—trust me, you'll thank yourself later. Also, set your wallet's transaction fee to at least medium priority. Low fees can leave your transaction stuck for hours or even days. And if you're using a coin with replace-by-fee (RBF) capability, don't send with a low fee hoping it'll get through—use a fee estimator instead. Last tip: always test with a small amount first if it's your first order from that vendor.