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Vendor communication went dark - normal?

posted by Bhris 10 months ago 724 views 8 comments
Ordered about 10 days ago and had good communication up until payment confirmed. Vendor responded to my questions within hours before I paid. Now it's been 5 days since payment and I've sent two follow-up messages with no response. Order status on their site still says processing. Is this normal behavior or should I be concerned? I've seen good reviews for this vendor which is why I went with them but the silence is making me nervous. How long should I wait before escalating or is this just how it goes after payment?
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needabitch •

I get the worry, but post-payment silence isn't a death sentence. A lot of vendors zip you through the order process fast while they've got questions, then get quiet once it's in the queue. Five days is short for turnaround time. If they've got solid reviews, I'd give it a bit more. My gut says they'll come through.

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abbajay •

Honestly this is pretty typical once they've got your money. Post-payment goes dark, then out of nowhere you get tracking. I've had it happen with an otherwise legit vendor and the turnaround time ended up being a bit longer than advertised. Five days is still early, I wouldn't panic yet. Give it another week or so. If you hit two weeks with zero word, that's when I'd start worrying.

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jason0821 •

That's frustrating, but honestly not uncommon around here. I've had the same thing happen and it usually ends up fine once the vendor catches up on volume. The order status still showing "processing" is a decent sign—if they were gonna scam you, they'd likely mark it shipped and ghost entirely. Give it a few more days before I'd worry. I've had vendor communication go dead for a week+, then they pulled the trigger on shipping my order with goof stealth packaging that took ages. If it hits two weeks of radio silence, start nudging hard. Good luck.

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minimonster •
As long as the order status is updating (even if just 'processing') you're probably fine. They're just busy.
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floridaman123 •
Pretty normal actually. Once payment confirms they focus on production. Give it another week before worrying.
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DormantG •
I've had vendors go silent for 2 weeks then suddenly tracking shows up. It's annoying but usually works out.
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jayp402 •
Which vendor? Some are known for being less communicative than others but still deliver quality.
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JohnnyBoy •
10 days is still early. Most vendors don't communicate much during production unless there's an issue with your order.
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