Still waiting after 3 weeks - is this normal?
Ordered from a popular vendor on our verified vendor list about 3 weeks ago. Payment confirmed, got an order number, but still no tracking info and nothing in the mail.
The vendor's page said 2-3 weeks for delivery but I'm past that now. I've sent two messages through their support but no response yet.
Is this normal wait time or should I be concerned? I know things can take a while but 3+ weeks with no updates seems long.
Anyone else had similar experiences? At what point should I start worrying? Maybe I should check the recent reviews to see if others are having delays.
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This is exactly why I always order way in advance. Never count on getting it by a specific date. Plan for 4-6 weeks and if it comes earlier, great.
Also some vendors are better than others with communication. Check their reviews to see if slow responses are a common complaint. That's usually mentioned in the feedback.
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I had a similar issue last month. Waited 3.5 weeks and was freaking out, then it just showed up one day with no tracking. Vendor never responded to my messages either but the product did eventually arrive.
Not saying that's okay - vendors should definitely communicate better - but just saying there's still hope. Give it another week maybe? You can also check our help center for tips on dealing with delayed orders.
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3 weeks is getting up there but not totally unusual. A few things could be happening:
1. Vendor might be backed up with orders
2. They might batch orders and only ship once a week
3. Could be waiting on materials/supplies
4. Holidays or weekends can delay things
That said, good vendors usually communicate if there are delays. The no response to support messages is a bit concerning. Which vendor did you use? Check their profile on our vendors page to see their typical response time.
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Did you check your spam folder for emails? Sometimes tracking info gets caught by spam filters. Also check the vendor's website in case they posted an update about delays. You can contact them through our contact form if you're not getting responses.
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I'm in the same boat, ordered 2.5 weeks ago from the same vendor probably (based on your description). No tracking yet but I'm not too worried. They've always come through in the past according to the review history, just take their sweet time sometimes.
Patience is key in this game unfortunately.
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Thanks for the responses. It's a trusted vendor that gets recommended a lot on here so I don't think it's a scam, just frustrated with the lack of communication.
I'll give it another week and see what happens. Just annoying because I needed it for something coming up.
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